Expert Care for Your
Chronic Condition
Expert Care in 24–48 Hours
Most Insurance Plans Accepted
HIPAA Compliant & Secure
Available Nationwide
3 Steps to Expert Care
1. Photos of Symptoms & Health History
Upload photos and answer a few questions
2. Specialist Review
A board-certified dermatologist reviews your photos and health history
3. Long-Term Care Plan
Start your care plan in 24-48 hours, including prescriptions, virtual visits and follow-ups
Chronic Care Specialists
Many treatment options are available. The first step is to consult with a board-certified dermatology expert.
Providing Flexible Care Options
That Fit Your Life Since 2010
Providing Flexible Care Options
That Fit Your Life Since 2010
Helpful Info to Have Ready
This will help your dermatologist provide the most accurate assessment and care.
Photos of Your Symptoms
Close-up and wider views
Details About Your Symptoms
When they began, how often they occur, and how long they last
Medication History
Current and prior medications, including antihistamines
Health Insurance Information
Your insurance, HSA or FSA card details, or credit/debit card for a $120 self-pay fee
Your Local Pharmacy
Name and address so we can send prescriptions if necessary
Tip: If possible, take photos when you are experiencing symptoms to give your dermatologist the clearest picture.
Frequently Asked Questions
About teledermatology
Can a dermatologist evaluate a skin condition online?
Yes, many patients can begin with an online evaluation using photos and symptom history. Some cases may require lab work or an in-person examination. If so, DirectDerm will facilitate an in-person examination.
Do I need a diagnosis to start a consultation?
No. DirectDerm’s dermatologists can evaluate your skin and provide a diagnosis if one hasn’t been confirmed yet. If you’ve already been diagnosed and want a second opinion or treatment review, please indicate that while submitting your case.
What photos should I upload?
Upload clear images when you are experiencing symptoms. Include both close-up and wider views.
Will my insurance cover a DirectDerm consultation?
DirectDerm accepts most major commercial insurance, including Medicare and Medicaid, and HSA/FSA accounts. Coverage for specific conditions varies by plan. Always confirm current insurance availability directly with DirectDerm.
What if I don’t have insurance?
If you don’t have insurance or we don’t accept your insurance plan, we offer a discounted rate of $120 per consultation with our board-certified dermatologists. DirectDerm accepts major credit cards (Visa, Mastercard, American Express or Discover).
Can I pay for the service with my health savings account (HSA)?
Yes, this service is a qualified medical expense for HSA accounts. We provide a receipt that you can keep for your records.
What happens after I submit my photos and history?
A board-certified dermatologist reviews your submission and responds with a written diagnosis and personalized treatment plan within 24-48 hours. If appropriate, a prescription will be sent to your pharmacy of choice.
What if telehealth isn’t appropriate for my case?
Your DirectDerm provider will let you know if in-person evaluation or referral to another specialist is more appropriate for your situation. The goal is always the right care, not just the most convenient option.
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