{"id":58,"date":"2021-09-09T07:43:37","date_gmt":"2021-09-09T07:43:37","guid":{"rendered":"http:\/\/directderm.com\/?page_id=58"},"modified":"2026-01-29T21:29:12","modified_gmt":"2026-01-29T21:29:12","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.directderm.com\/es\/contact-us\/","title":{"rendered":"Cont\u00e1ctenos"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_id=&#8221;hero&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px|||&#8221; custom_css_main_element=&#8221;background: linear-gradient(rgba(0, 0, 0,0.25), rgba(0, 0, 0,0.25)), url(\/wp-content\/uploads\/2015\/11\/patient_header.jpg);||background-position: initial;||background-size: cover;||height: 400px !important;||background-position: 40% 55% !important;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;70px|0px|28.7969px|0px&#8221; custom_css_main_element=&#8221;position: relative;|| top: 50%;|| transform: translateY(-50%);&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Contact Us<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">If you are a Patient and would like to ask us a medical question,<br \/>please <a href=\"https:\/\/secure.directderm.com\/cms\/register\">register<\/a> for a secure HIPAA-compliant account. Information can<br \/>then be exchanged securely through your account.<\/p>\n<p id=\"contactus\" style=\"text-align: center;\">For all other questions,\u00a0please use the <a href=\"#contact-form\">contact form<\/a> below<br \/>and we will\u00a0be in touch soon.<\/p>\n<p style=\"text-align: center;\">Thank you.<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; module_class=&#8221;purple-checkmarks&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>If you are a Patient and would like to ask us a medical question, please <a href=\"https:\/\/secure.directderm.com\/cms\/register\">register<\/a> for a secure HIPAA-compliant account. Information can then be exchanged securely through your account.<\/p>\n<p id=\"contactus\">For all other questions,\u00a0please use the <a href=\"#contact-form\">contact form<\/a> below and we will\u00a0be in touch soon.<\/p>\n<p>Thank you.<\/p>\n<h2>Live Customer Service<\/h2>\n<p>Our customer service team is available to assist with:<\/p>\n<ul>\n<li>Online accounts and case submissions<\/li>\n<li>Teledermatology visit questions<\/li>\n<li>Clinic Visit questions<\/li>\n<li>Billing and general inquiries<\/li>\n<\/ul>\n<p>Monday \u2013 Friday 8:45 am \u2013 5:00 pm PT<br \/>Saturday 9:00 am \u2013 2:00 pm PT<\/p>\n<p>Call <a href=\"tel:+15102412884\">510-241-2884<\/a><\/p>\n<p>These hours apply to customer support only.<\/p>\n<h2>Clinic Location Hours<\/h2>\n<p>Direct<strong>Derm<\/strong>\u00a0clinic hours\u00a0vary by <a href=\"\/locations\/\">location<\/a>, provider, and the day of the week, including weekends.<\/p>\n<p>If you have an in-person appointment scheduled, please refer to your appointment confirmation email or text, which reflects the correct date and time of your clinic visit.<\/p>\n<p>Please note that clinic hours may vary from our customer support hours. If your appointment is scheduled for a Sunday, it is valid, even if customer support is closed.<\/p>\n<p><strong>Thank you for choosing DirectDerm. We look forward to hearing from you!<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text module_id=&#8221;contact-form&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Contact Form<\/h2>\n<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f56-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"56\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/58#wpcf7-f56-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"56\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f56-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"select-wrapper\">\n\t<p><label>I am...<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"dropdown\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required select-styled\" aria-required=\"true\" aria-invalid=\"false\" name=\"dropdown\"><option value=\"\">---<\/option><option value=\"I am a Patient\">I am a Patient<\/option><option value=\"I am a Referring Provider\">I am a Referring Provider<\/option><option value=\"I am a Dermatologist\">I am a Dermatologist<\/option><option value=\"I am a Health Plan Representative\">I am a Health Plan Representative<\/option><option value=\"I am an Insurance Broker\">I am an Insurance Broker<\/option><option value=\"I am a Health System Representative\">I am a Health System Representative<\/option><option value=\"I am an Employer Representative\">I am an Employer Representative<\/option><option value=\"I am a University Representative\">I am a University Representative<\/option><option value=\"I am a Job Candidate\">I am a Job Candidate<\/option><option value=\"I am a Member of the Press\">I am a Member of the Press<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div id=\"firstname-wrapper\" class=\"form-item\">\n\t<p><label>First Name<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"lastname-wrapper\" class=\"form-item\">\n\t<p><label>Last Name<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"email-wrapper\" class=\"form-item\">\n\t<p><label>Email<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"zip-wrapper\" class=\"form-item\">\n\t<p><label>Zip Code<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"zip-code\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"zip-code\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"organization-wrapper\" class=\"form-item\">\n\t<p><label>Organization<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"organization\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"organization\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"phone-wrapper\" class=\"form-item\">\n\t<p><label>Phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"12\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"xxx-xxxx-xxxx\" value=\"\" type=\"tel\" name=\"phone-number\" \/><\/span>\n\t<\/p>\n<\/div>\n<div id=\"comments-wrapper\" class=\"textarea-wrapper\">\n\t<p><label>Comments or Questions?<\/label><em>*<\/em><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-confirm\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-confirm[]\" value=\"I am not sending any personal medical information or any medical questions through this Contact form.\" \/><span class=\"wpcf7-list-item-label\">I am not sending any personal medical information or any medical questions through this Contact form.<\/span><\/span><\/span><\/span>\n<\/p>\n<p><span>Fields with <em>*<\/em> are required<\/span>\n<\/p>\n<div class=\"form-submit\" data-text=\"Submit\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<br \/>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Live Customer Service<\/h2>\n<p>Mon-Fri 8:45am &#8211; 5:00pm PT<br \/>Saturday 9:00am &#8211; 2:00pm PT<\/p>\n<p>tel: 510-241-2884<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us If you are a Patient and would like to ask us a medical question,please register for a secure HIPAA-compliant account. Information canthen be exchanged securely through your account. For all other questions,\u00a0please use the contact form belowand we will\u00a0be in touch soon. Thank you.If you are a Patient and would like to ask [&hellip;]<\/p>\n","protected":false},"author":67,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","_et_pb_use_builder":"on","_et_pb_old_content":"<p style=\"text-align: center;\">If you are a Patient and would like to ask us a medical question,\r\nplease <a href=\"#\">register<\/a> for a secure HIPAA-compliant account. Information can\r\nthen be exchanged securely through your account.<\/p>\r\n<p style=\"text-align: center;\">For all other questions,\u00a0please use the <a href=\"#contact-form\">contact form<\/a> below\r\nand we will\u00a0be in touch soon.<\/p>\r\n<p style=\"text-align: center;\">Thank you.<\/p>\r\n\r\n<div id=\"contact-form\">\r\n<h2>Contact Form<\/h2>\r\n[contact-form-7 id=\"56\" title=\"Contact form\"]\r\n\r\n<\/div>\r\n<div id=\"customer-service\">\r\n<h2>Live Customer Service<\/h2>\r\nMon-Sat 9am-5pm PT\r\n\r\ntel: 855-944-SKIN (7546)\r\n\r\n<\/div>","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-58","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/pages\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":0,"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/pages\/58\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.directderm.com\/es\/wp-json\/wp\/v2\/media?parent=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}