Contact Us

If you are a Patient and would like to ask us a medical question, please register for a secure HIPAA-compliant account. Information can then be exchanged securely through your account.

For all other questions, please use the contact form below and we will be in touch soon.

Thank you.

Live Customer Service

Our customer service team is available to assist with:

• Online accounts and case submissions
• Teledermatology visit questions
• Clinic Visit questions
• Billing and general inquiries

Monday – Friday 8:45 am – 5:00 pm PT
Saturday 9:00 am – 2:00 pm PT

Call 510-241-2884

These hours apply to customer support only.

Clinic Location Hours

DirectDerm clinic hours vary by location, provider, and the day of the week, including weekends.

If you have an in-person appointment scheduled, please refer to your appointment confirmation email or text, which reflects the correct date and time of your clinic visit.

Please note that clinic hours may vary from our customer support hours. If your appointment is scheduled for a Sunday, it is valid, even if customer support is closed.

Thank you for choosing DirectDerm. We look forward to hearing from you!