Obamacare Gives Boost to Startups Focused on Health Care for Poor

Obamacare Gives Boost to Startups Focused on Health Care for Poor

Foundations are backing makers of products and services for the poor (Illustrations by 731)

Bay Area dermatologist David Wong can’t forget a patient he met during a trip to California’s Central Valley in 2009: a farmworker with a bleeding lesion on his right forearm who died within six months of Wong’s diagnosis of metastatic melanoma. The man lived less than two hours from San Francisco, and Wong says he was appalled by the “marked difference in the access to care as well as the quality of care patients were receiving.”

That experience led Wong and a fellow dermatologist to launch an online clinic in 2010. Direct Dermatology uses photos patients upload to diagnose growths, rashes, and other skin problems, usually in less than a day and at what Wong says is about half the cost of a regular doctor visit. The Palo Alto business, which has nine employees and a network of 20 dermatologists, has performed more than 10,000 consultations. Its services are covered by Medicaid and some private insurers.

Wong is one of a “huge, huge number of entrepreneurs working in health-care IT and services who really want” to improve services for poor, uninsured, and Medicaid patients, says Margaret Laws, director of the California HealthCare Foundation’s Innovations for the Underserved program. Few venture capital firms have shown interest in funding these types of startups, so donors are helping to fill the gap with grants, loans, and equity investments. Direct Dermatology got just over $1.2 million in 2012-13 from the California HealthCare Foundation and the Kresge Foundation in the form of convertible debt.

Businesses and nonprofits seeking to improve health care for the poor received more than $81 million in debt and equity investments from foundations in 2012, according to a December 2013 report from California HealthCare, which is dedicated to improving access to care. Although there is no historical data on this type of funding, Law believes the numbers are going up, propelled by the Affordable Care Act’s goal of insuring all Americans. The Obama administration is projecting that in 2014 more than 19 million people will join Medicaid, the national health-care program for the poor, now that 25 states, plus the District of Columbia, are expanding eligibility criteria for the program.

Before Obamacare, hospitals and clinics resisted incorporating entrepreneurs’ new products into their systems, says Veenu Aulakh, executive director of the Center for Care Innovations, a San Francisco nonprofit that acts as an intermediary between health-care providers and startups. There’s “now a sense of urgency” about adopting innovations that make them more efficient, she says.

Sims Preston, chief executive officer of Morrisville (N.C.) startup Polyglot Systems, says the 2010 health-care law has helped his four-year-old company sign up more than 300 pharmacies, 200 clinics, and a handful of hospitals as customers. Polyglot’s software, available in 18 languages, prints instructions for taking medicine in formats that patients with low literacy levels can understand. The shift to reimbursing for quality of care, rather than quantity of care, “means the mission that we’ve been on now has a business case to support it beyond simply the moral case,” says Preston, whose company has received about $2 million in grants from the National Institutes of Health.

Propeller Health, a four-year-old startup in Madison, Wis., that makes hardware and software to help sufferers of asthma and other respiratory diseases manage their conditions, is also partially backed by California HealthCare. Asthma attacks are a leading cause of emergency room visits and hospitalizations in the U.S., where 25 million people—many of them children in low-income families—are afflicted, according to the American Lung Association. The 22-person business received a second investment of mostly convertible debt from California HealthCare in June, for a total of just over $1 million from the foundation. Propeller Health co-founder and CEO David Van Sickle says the increase in demand for technology like his is linked to the Affordable Care Act’s efficiency push. Insurance companies are willing to pay for Propeller’s product because it reduces trips to emergency rooms, producing “savings of between $700 to $1,000 per patient, per year,” he says.

Purple Binder, a four-person Chicago startup that helps health-care workers find community services for patients, also credits Obamacare with making its online tools more compelling: “As health-care providers take on more risk, they need to leverage existing resources to keep their patients healthy,” says Joseph Flesh, the company’s co-founder and president. For instance, using Purple Binder, a pediatrician can connect a needy mother with a local church that’s handing out diapers. The startup makes money by selling subscriptions to providers and through paid listings on its site.

New York-based business accelerator StartUp Health is using a $500,000 grant it received in December from the Robert Wood Johnson Foundation to advise entrepreneurs around the world on how to build businesses that improve access for the poor. “If we’re really going to solve the big challenges in health care, we have to focus on bringing innovation to the underserved communities” that make up a large percentage of medical spending in the U.S., says Unity Stoakes, president and co-founder of StartUp Health. “It’s not just a market that needs to be served. There is a real business opportunity.”

That’s why Direct Dermatology’s Wong is confident he’ll eventually be able to raise money from venture capital firms and strategic investors such as health insurers for expansion plans that include hiring at least six more employees this year. “There’s a lot of financial incentive for adoption of solutions like ours,” says Wong, prompting “interest not only from foundations but from traditional investors.”

Margaret Laws on Mission Investing

Margaret Laws on Mission Investing

Margaret Laws

In her former role as director of the Innovations for the Underserved program for the California HealthCare Foundation (CHCF), Margaret Laws oversaw the organization’s program-related investing initiative.

 

Q: How did mission investing get started at your organization?A: A convergence of three main aha moments led to CHCF’s launch of a mission investing program three years ago. First, for a long time, we’ve funded HIT-related programs to improve access to health care and to lower costs. Companies doing interesting things using HIT would ask us: We share your goals; can we work with you? But we didn’t have a good way to work with them.

Second, like many foundations, we were funding successful, innovative programs. For example, we funded a demonstration project that used text messaging to keep kids with asthma out of the emergency department. But when grant funding ran out, those programs couldn’t expand or sometimes, even continue. This was problematic because our goal was to sustain and scale innovations, not just demonstrate that they work.

Third, we realized that by working only with our usual partners — university-based research centers and other nonprofits — that we were cutting out some of the most entrepreneurial, innovative organizations in health care.

Q: What are your focus areas?

A: CHCF’s investments are geared toward meeting our organizational mission of improving health care delivery for underserved communities, and this past year, we’ve been focused on HIT and service model innovations that can do that. We don’t support the development of devices, biotech, or pharmaceuticals because we don’t have experience in those areas. Our service delivery experience in Medicaid, rural, low-income, and other underserved environments is an asset that we bring to a syndicate of investors. Next year, we’ll continue to look broadly but will place a special focus on mental and behavioral health care, and care for dual eligibles and people with complex, chronic conditions — areas in which we have confirmed the need for innovative approaches with safety-net providers in California.

Q: Besides money, what do you contribute to investees?

A: Often, our nonmonetary contributions can be equally or even more important than the funding. Typical early-stage companies and safety-net providers don’t organically meet each other. We provide the networking opportunities. We’ll do personal introductions or have companies present at conferences or on webinars where safety-net providers are the audience. We also provide technical assistance: financial analysis or planning. We also work with companies to help them understand Medicaid or community health center finance, reimbursement, and policy issues. This is a major focus area for the foundation and an area that is not well understood by companies.

Q: Describe how your work complements traditional investors.

A: We want to take promising companies that we think will have an impact in the safety net and get them through one of the big “valleys of death” — this early stage where they need to get enough traction, data, and proof of value to be attractive to more-traditional financial investors.

With companies that already have traction in the commercial market, we partner with traditional investors to take that company into a market like Medicaid that is often much less familiar and almost certainly less lucrative. The likelihood that these companies would take on a challenging, unfamiliar market while they’re still trying to get established is not high. We provide the capital, relationships, and the know-how in the operations and financing of safety-net institutions to help a company take on that new market.

CHCF is different from traditional investors. Our primary purpose for the investment is mission impact, not financial return. We don’t have thresholds we have to hit for profitability margins. A venture investor might love a company’s idea and product but not invest because the market isn’t big enough. We can be a good source of capital in these situations.

Q: Do you allow for partnering in investments?

A: We made our first co-investment last year with The Kresge Foundation in Direct Dermatology, a company that provides dermatology specialty care at an affordable price to safety-net providers through telemedicine. Our funds are helping Direct Dermatology take their service to more Medicaid programs, community health centers, and other providers serving low-income populations around the state and country.

We’re launching another initiative with Kresge that focuses on technology and services that improve access in community health centers. This initiative is a response to the ACA and the dramatic increase in the numbers of people — those newly insured — going to community health centers, which were struggling to provide access to services to begin with. We are interested in co-investing with other domestic health care foundations that share our goals.

Q: How do you measure impact?

A: We are looking for how a company will provide new or much more timely access to 100,000 people in California annually and/or how that company will lower costs by $25 million annually. We’ve set specific metrics that we hope are meaningful targets that relate to our foundation’s overarching goals.

We’ve seen real impact. With Direct Dermatology, people who were waiting 6 to 12 months for a consultation are now getting consultations in 24 to 48 hours. Direct Dermatology has detected skin cancer and other conditions for which timely treatment is important. The application is being used in regions without a lot of dermatology specialists and in regions where specialists don’t see Medicaid patients. This is an example of capital from a foundation helping to scale a service to serve more Medicaid plans and more providers — and ultimately, patients — who have a real need and demand for more-efficient care.

A Bright Future for Digital Health Startups in 2014

A Bright Future for Digital Health Startups in 2014

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Other sectors of health care innovation may be falling behind digital health.

Underwhelming numbers showing health care’s share of venture capital funds have many people painting a grim picture of the future of health care innovation.

But while there are clear indications that the money situation is changing, that doesn’t mean health entrepreneurs are going out of business – the environment of health innovation is simply changing. Many of its newly successful occupants can credit alternative thinking and the digital boom for their triumphs.

“I’ve lived through the Internet generation – I helped take a company public in the ‘90s – and what I’m seeing with what is happening now is much more exciting,” says president and co-founder of StartUp Health, Unity Stoakes. Others may be predicting a lull in health startups but Stoakes says we are entering an “epic decade of transformation in health care.”

Stoakes’ company helps entrepreneurs navigate the world of health care innovation. They run the StartUp Health Academy, where specially-selected startups receive three years of instruction in best practices and get connected with possible funding sources, customers and other startups. It also has the StartUp Health Network, where over 10,000 entrepreneurs, investors, and health professionals can connect. Blueprint Health and Rock Health have models similar to StartUp Health, and all three tout impressive portfolios of satisfied users.

One of StartUp Health’s success stories is Direct Dermatology, an online dermatology clinic launched in 2010. It was inspired by inaccessible dermatologists worldwide.

“Wait times to see a dermatologist, even in urban areas, are over a month. In rural areas it’s over six months and, in many cases, patients have no access whatsoever,” says Dr. David Wong, Direct Dermatology’s co-founder and CEO. In the case of skin cancer, this wait can mean the difference between life and death.

The concept of Direct Dermatology seems very straightforward. A person or their doctor can send a photo of their skin to a board-certified dermatologist, and receive a diagnosis and treatment recommendation.

Wong says there were many challenges in bringing this startup to fruition. Payments schemes are complicated, technologies differ between medical sites, and laws vary by state. Many of these are common challenges for health care entrepreneurs and are specific to the health care field, which is why Wong says working with a company like StartUp Health is invaluable. The ability to discuss and solve these issues alongside other innovators is something both he and Stoakes say is a distinct advantage of this type of collaboration.

Digital health startups may also benefit from a substantial influx of talent from other technology sectors, and the reason might be as basic as the desire to create meaningful products.

“It’s one thing to build a successful company that sells widgets,” says Stoakes. “It’s another to completely transform an industry that’s broken, that’s saving people’s lives, and improving people’s happiness.”

The increased diversity of funding sources helps digital health companies, too. While venture capital is still a major part of the investor makeup, digital health startups also receive money from angel investors, challenges, and even crowdfunding sites. All are eager to invest in medical products with quicker turnarounds than their less-technological counterparts.

Wong’s own Direct Dermatology is backed by nonprofits, such as the California Healthcare Foundation and the Kresge Foundation.

More traditional forms of health care innovation may be seeing a reduction in funds, but that doesn’t mean health care startups are losing momentum. The landscape is changing, and those that change with it have been able to find incredible success.

“The opportunity in health care is so wide, it’s a market segment that is in desperate need of innovation,” says Wong.

It’s 2 In The Morning, Where’s Your Doctor?

It’s 2 In The Morning, Where’s Your Doctor?

It’s 2 a.m. You wake up to discover your 3-year-old daughter has a high fever. What do you do?

Today, your options are limited. You can call the pediatrician only to reach the answering service, which instructs you to dial 911 in case of an emergency. You can drive 20 minutes to the emergency department where you and your daughter could wait several hours. Or you can endure a sleepless night until you can reach a doctor the next morning.

But what if a pediatrician could come to your house and advise you what to do? It could happen today. But it wouldn’t be a traditional house call.

Existing technologies could transform health care delivery

If you’ve ever used Skype to talk face-to-face with a loved one across the country, you understand how technology can eliminate distance and time.

As a parent, how much would you pay for the ability to reach your doctor instantly? How would you feel if such a service reduced – rather than increased – what you’re paying now for your health care? It could happen.

What about when a man’s back pain flares up during a trip abroad? He could go to the local emergency room and hope there is a translator who speaks English. Or he could obtain advice from his physician back home through a video consultation. A writer for the Harvard Business Review called these “virtual visits“ a top 10 innovation that will transform medicine. However, the author points out many challenges still must be overcome before such visits with transform health care.

Image representing Direct Dermatology as depic...

California-based Direct Dermatology claims the average wait time for a dermatologist ranges from 1 to 4 months. The telemedicine company promises consultations with U.S. board-certified dermatologists 24/7. (Photo courtesy of CrunchBase)

Medical technology can do more than just provide convenience. It also supports higher quality.

For example, the typical patient in an ICU is monitored continuously but is seen by the responsible physicians only once or twice each day. Imagine if a team of centrally located specialists could support this care and follow the patient’s progress hourly through vital-signs monitoring, the patient’s electronic medical record (EMR) and video technology. Today, there are expensive ICU robots that can assist with this function. However, with the increasing quality of cameras and the ease of transmitting video through computers and mobile devices, all ICU beds could have individual, inexpensive systems installed to help patients achieve a more rapid recovery.

The same combination of approaches could be used to provide immediate consultation for patients in the ER. For example, a small number of neurologists could evaluate patients in dozens of ERs whenever they’re presented with symptoms of a stroke. Compare this approach to waiting for the local neurologist to drive from his home or medical office. With technology, life-saving care with better quality outcomes at a lower cost is within reach.

When I talk with CEOs about their own care, they say they would be willing to pay more for these high-quality, convenient services than they do for the medical care they receive today. They just don’t believe it’s possible. That perception would change rapidly if executives knew such services were available at a reasonable cost – both to them and their employees. In fact, it would disrupt the entire health care world.

Why these technologies don’t yet apply to health care

In the past, video connections were unreliable, phones weren’t “smart” and EMR use was limited to just a few organizations. But all of that has changed. While doctors would need to be licensed in all of the states in which they provide “virtual care,” that’s not what’s holding up progress.

What’s stifling these medical innovations is the reimbursement system. If you are paid to see patients in your office, then that is what you do – even if virtual care could be provided twice as conveniently at half the price.

What the future might look like

Overcoming technological and regulatory issues is challenging but doable.

Translating potential into practice will require three shifts in health care: First, payment to doctors and hospitals has to be prepaid to reward increased efficiency. Second, physicians need to work together within and across specialties to aggregate the volume required to achieve economies of scale. Finally, doctors need to agree on how high-quality medical care should be provided for particular medical problems. This way, patients can receive the same level of excellence seven days a week, regardless of which physician is providing the video consultation at the time.

In last week’s article, I noted that some of the least cost-sensitive patients (the ones with the best health insurance who, in their day-to-day lives, expect the convenience that technology affords) will likely be the ones who first demand this virtual concierge service. But once this process starts – and once people recognize that the cost to provide this service is less than the current model – it has the potential to produce industrywide disruption.

Once mass adoption begins, the increasing volume will lower costs further and accelerate the process of adoption.

The 2 a.m. house call may be available before we know it.

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